Returns
Something
not right?
If your watch turned up damaged, broken or faulty, we take it back and refund you in full — free return shipping, no argument. Tell us within 14 days of delivery.
How it works
1 · Send the request
Message us with your order number, the colour, what went wrong, and a clear photo of the damage.
2 · We review it
Usually within 1–2 business days. We reply either way, and tell you exactly what happens next.
3 · You get the address
Approved claims get the return address and a prepaid label by email. Nothing for you to pay.
4 · Refund lands
We inspect the watch on arrival and refund your original card within 5–7 business days.
What to include
Send it all in one message and we can usually approve the return on the first reply. Choose Returns & exchanges as the topic so it reaches the right place.
- Your order number
- The watch and colour, e.g. Nightfall Purple
- What is wrong, and whether it was like that when the box was opened
- A clear, well-lit photo of the damage