Refund Policy

Refund Eligibility

We refund watches that arrive damaged, broken or faulty, when reported within 14 days of delivery. This is a damage-and-defect policy: we do not offer refunds or returns for change of mind, for a colour you decided against, or because the watch is not what you pictured. Please review the photos, case size and colour on the product page before ordering.

To qualify, all of the following must be true:

• The fault or damage is reported within 14 days of the delivery date
• A clear photo of the damage is included with the return request
• The watch is returned complete, with its box and any included tools
• The return was approved by us before it was shipped back

Not Eligible

• Change of mind, fit or colour preference
• Damage caused after delivery, including water damage beyond the stated 30 m rating, drops, and scratches from normal wear
• Loose or missing stones caused by impact or wear
• Requests made more than 14 days after delivery
• Watches returned without an approved return request
• Gift cards

How to Start a Return

1. Submit a return request with your order number and a photo of the damage.
2. We review it, usually within 1-2 business days, and approve or explain why not.
3. If approved, we email you the return address and a prepaid label. Please do not ship anything back before this step — unapproved packages cannot be processed.
4. Post the watch back to us in its box.
5. We inspect it on arrival and refund the original card.

Start a return request

Refund Processing

Once the returned watch reaches us and passes inspection, we notify you of approval or rejection. Approved refunds are issued to the original payment method within 5-7 business days, and cover the full price paid for that watch. Where a discount applied to the order, the refund reflects the amount actually charged.

Late or Missing Refunds

If you haven't received your refund after 7 business days, first check your bank account, then contact your credit card company. If the problem persists, please contact us at support.blizzbandz@gmail.com.

Exchanges

If your watch arrived damaged or faulty and you would prefer a replacement over a refund, note that in your return request and we will ship the same colour once the original reaches us, subject to stock. We do not exchange for a different colour or model.